RETURNS & EXCHANGES

Items purchased directly from our online store are eligible for returns/exchange within 14 days from the date of purchase according to EU regulation. Shipping cost is the customers responsibility. Proof of purchase and original packaging are required for eligibility. Once the returned product is received, inspected and deemed in brand new condition, you will be issued a refund including a confirmation email of the cancellation of your order.

• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be postmarked for return within 14 days of the original delivery to you.
• For inquiries regarding an exchange, please contact info@jimframes.com for immediate assistance.