Terms & Conditions
Jim Frames does not allow shipping to PO Boxes. Customers listing PO Boxes as their shipping address will be contacted by a Jim Frames representative to change this to an acceptable address.
Sunglasses typically ship in 2-3 business days.
Jim Frames Eyewear warrants products against manufacturing defects in materials and workmanship for a period of two years from the date of purchase. Jim Frames Eyewear reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized Jim Frames dealer to qualify products as warrantable. If a product is deemed defective, Jim Frames Eyewear will replace the item at no cost to you.
All claims must be submitted through our contact form. Do not return your Jim Frames product to the store. Dealers are not authorized to provide warranty service on Jim Frames Eyewear products.
The following forms of Proof of Purchase are acceptable for purchases that were made at one of our authorized retailers:
- Your jimframes.com order number.
- Picture or scan of the physical receipt with a visible date of purchase and retailer name.
Please understand that acetate is a natural material and no two pieces are identical. Therefore, no two pairs of Jim Frames sunglasses will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to cellulose acetate handcrafted manufacturing process. Fortunately, Jim Frames one-by- one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the workshop.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.Any of the information we collect from you may be used in one of the following ways:
TO PROCESS TRANSACTIONS
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.
TO SEND PERIODIC E-MAILS
The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional Jim Frames Eyewear news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.
We implement security measures that meet or exceed current national standards to protect the safety of your personal information when you place an order or submit your personal information on our website, but please be aware that no system of transmitting data over the internet can be guaranteed as 100% secure. We process orders via secure connection which allows us to use the information collected for the purposes of product provision, billing, identification and authentication, service improvement, contact, and research.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.